Cancellation Policy

May cancel a transaction under the following circumstances:

• The buyer did not pay. (The  may flag a buyer for a payment not received, chargeback, or cancelled payment.)
• Both the buyer and seller agree to cancel the transaction before dispatch, and the seller has issued the buyer a full refund.
• The seller has decided to refuse service to the buyer, and if the buyer has already paid, the seller has issued a full refund, including postage.
• The buyer did not receive the item(s) ordered, even though the seller has provided proof of dispatch, and the seller has issued a refund for the item. (Refunding postage is optional, unless the buyer paid with Hayanidesigns , in which case you’ll need to refund in full.)
• The buyer and seller agreed that the buyer could return the item to the seller for a refund. The seller has received the returned item and issued a refund to the buyer for the item. (Refunding postage is optional, unless the buyer paid with Hayanidesigns , in which case you’ll need to refund in full.)

All cancellations must follow these policies:

• The order meets one of the above criteria.
• The buyer has not yet received their item. (Received orders don’t qualify for cancellation.)
• The seller refunds the buyer in full, except as described above.
• The cancellation meets all of Hayani Designs policies, including our Anti-Discrimination Policy.

For more information on how to cancel an order, please see this Help article.