Seller Policy

Hayani Designs is a unique marketplace. Buyers come here to purchase items that they might not find anywhere else. Everything listed for sale on Hayani Designs must be handmade, vintage, or a craft supply.

Handmade items are items that are made and/or designed by you, the seller. 

If you sell handmade items, you agree that:

1. All handmade items are made or designed by you. If you work with a production partner, you must disclose that production partner in your relevant listings.
2. You accurately describe every person involved in the making of an item in your shop in your About section.
3. You are using your own photographs or video content —not stock photos, artistic renderings, or photos used by other sellers or sites.

If you are selling personalized or made-to-order items in the Handmade category, you agree that:

1. All listings are available for purchase at a set price.
2. If you are using photographs of previous work with options for customization (like color choices) included in the listing, it is clear in your description that the photos shown are just examples.

Vintage items must be at least 5 years old.

Craft Supplies are tools, ingredients, or materials whose primary purpose is for use in the creation of an item or special occasion. Craft supplies may be handmade, commercial, or vintage.

We encourage you to be transparent about how your craft supplies were made and where your materials come from. You can disclose whether your items have social or environmental attributes, such as organic or recycled. You can also select the location of manufacture.

b. What Can’t be Sold on Hayani Designs

Even if they otherwise meet our marketplace criteria, prohibited items, services, and items that violate our intellectual property policies are not allowed to be sold on Hayani Designs. All listings must offer an item for sale (which includes digitally delivered items, and can also include reserved listings). You may not create an Hayani Designs listing for the purpose of sharing a referral code, posting a want ad, or similar activity that does not offer a physical or digital item for sale.

Reselling is not allowed in the handmade category on Hayani Designs. Reselling refers to listing an item as handmade when you were not involved in designing or making that item.

Keep in mind that members or, in some cases third parties, may flag listings that appear to violate our policies for Hayani Designs review. Hayani Designs may remove any listings that violate our policies.  Hayani Designs may also suspend or terminate your account for any violations. You’ll still be on the hook to pay any outstanding fees on your Hayani Designs statement. 

c. Managing your Hayani Designs Shop

Your shop represents you and your business to the Hayani Designs community. It’s important that you, your items and your shop are honestly and accurately represented.

By selling on Hayani Designs, you agree that you will:

1. Provide honest, accurate information to Hayani Designs and in your About section.
2. Honor your Shop Policies.
3. Ensure your shop content, such as any text, photos or videos used to represent yourself, your shop or your listings, abide by Hayani Designs policies, including our Anti-Discrimination Policy.
4. Accurately represent your items in listings and listing photos.
5. Respect the intellectual property of others. If you feel someone has violated your intellectual property rights,Please contact us
6. Not engage in fee avoidance.
7. Not create duplicate shops or take any other action (such as manipulating clicks, carts or sales) for the purpose of shilling, manipulating search or circumventing Hayani Designs policies.
8. Not coordinate pricing with other sellers.

   d. Seller Standards By listing a product for sale on Hayani Designs you understand and agree that you are responsible for complying with all applicable laws and regulations for the products you list for sale, including any required labels and warnings. Hayani Designs assumes no responsibility for the accuracy, labeling, or content of your listings.

   Meeting Service Level Standards

   As a seller, you must provide great customer service and maintain trust with your buyers. These requirements are called our Seller Service Level Standards. Hayani Designs may reach out to you if your shop fails to meet Hayani Designs Seller Service Level Standards.

   By selling on Hayani Designs, you agree to:

   1. Honor your shipping and processing times. Sellers are obligated to ship an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance. Please be aware that legal requirements for shipping times vary by country. 
   2. Respond to Messages in a timely manner.
   3. Honor the commitments you make in your shop policies.
   4. Resolve disagreements or order issues directly with the buyer. In the unlikely event that you can’t reach a resolution, Hayani Designs can help through our case system.
   5. If you are unable to complete an order, you must notify the buyer and cancel the order.

   e.Selling Fees

   Sellers may be charged for using some of Hayani Designs services. There are fees associated selling, advertising, and certain other Hayani Designs products and features.